RESORT POLICY/HOUSE RULES
We strive to provide our guests with an exceptionally clean, safe, and friendly resort experience. The following Resort Policy/House Rules have been established based on industry standards, management and operational procedures. These Resort Policy/House Rules are considered a part of our reservation agreement with you. As our resort guest, by reading and signing your resort registration you are agreeing to abide by all of our Resort Policy/House Rules, terms and conditions, and procedures. These Resort Policy/House Rules are presented here to help promote our guests’ safety and enjoyment and to ensure that each guest is aware of the understandings between The One Tenggol Island Resort and the guest. Our Resort Policy/House Rules may change from time to time, so please check back often.
SMOKE RULES
A minimum fee of MYR 1000.00 will be charged if any evidence of smoking is found in the non-smoking area.
GUARANTEED RESERVATIONS:
All reservations must be guaranteed with a valid major credit card. Guests must be 18 years and older. We do not charge your credit card at the time you make your reservations. Your credit card guarantees your reservations. Please make sure to receive a reservation confirmation number when you make a reservation. Reservations must be cancelled Forty-eight (48 hours), resort time, prior to your arrival date, in order to avoid a one (1) room night, plus tax cancellation fee. Reservations will be held until 4:00 p.m following your scheduled arrival date. If you have not checked in by that time, a NO-SHOW charge of one room night, plus tax will be charged to your credit card and the balance of your reservations will be cancelled. The One Tenggol Island Resort is not responsible for weather conditions, personal emergencies, or schedule changes.
CHECK-IN TIME: 3:00 p.m.
EARLY CHECK-IN/PRE-REGISTRATION:
Early check-in is offered based on availability. If you require a guaranteed check-in for arrival prior to 4.00 p.m. then Pre-Registration and payment may be required. Please contact Front Desk staff directly to make reservations and complete a credit card authorization form prior to your arrival 014-8081111.
CHECK-IN REQUIREMENTS:
Guests must be at least 18 years of age to check in at The One Tenggol Island Resort. In the interests of security and to prevent fraud, guests are required to confirm their identity by providing their valid government issued photo identification (A valid Driver’s license, passport, etc.) at check-in. A valid, signed, and pre-approved credit card in the name of the guest registration is also required. It is your responsibility to fully understand the manner in which your bank processes pre-authorizations and charges to your credit/debit card. Some banks hold pending authorizations for up to 30 business days.
PRE-AUTHORIZATION AT CHECK-IN:
A pre-authorization is a temporary hold of a specific amount of your available credit limit balance placed on your credit/debit card for the full amount of your intended stay, plus tax. All credit/debit cards are pre-authorized at check-in. Pre-authorization is not a charge to your account, it is a hold on those funds. Once your actual charge is posted at check-out it can take anywhere from 24 hours to 30 days for the original pre-authorization to be removed by your bank. If you change your method of payment at check-out or change the length of your stay, your bank may not post the changes to your account immediately. The One Tenggol Island Resort has no control over the policies of your bank and will not be held liable for any “insufficient funds” penalties or any other resulting fees or charges. It is your responsibility to fully understand the manner in which your bank processes pre-authorizations and charges to your debit or credit card. Some banks hold pending authorizations for up to 30 days.
GUEST REGISTRATION:
We require valid contact information from the guest making the reservations including first and last name, address, phone number, and signature. The names of all guests occupying the room must be registered. Information regarding your license plate/car description is also gathered at check-in for security.
CHECK-OUT TIME: Room rental period expires at 12:00 p.m. Additional day charge, plus tax may apply for late checkout.
CHECK-OUT PROCEDURE:
Check-out time is 12 p.m., unless stated. If you require a later check-out, please contact Front Desk prior to the day of your departure and we will do our best to accommodate your request. A charge may apply for late check-out.
NO SHOW CHARGES:
Failure to check in on the scheduled arrival date for a reservation guaranteed with a credit card will result in a No-Show fee being charged to your credit card. You will only be charged the first night, one (1) night’s full room rate plus taxes and the balance of the reservation will be cancelled.
CANCELLATION:
Cancellation are not allowed upon confirmation.
SPECIAL REQUESTS:
We will make every effort to honor special requests such as a specific floor or room number, adjoining rooms, roll-away beds, etc. upon your arrival. All special requests are noted on reservations and we will do our best to accommodate. However, the availability of these items cannot be guaranteed in advance.
FOOD & BEVERAGES:
The One Tenggol Island Resort only serve halal food. Please Note : Pork of any kind or any form are strictly not allowed into the Island. Without prejudice
PAYMENT:
All reservations and registration must be guaranteed with a valid major credit card. We accept Visa, Master Card, American Express, and JCB Card. Credit cards must be signed. Cash (MYR) payment is welcomed with a signed and pre-authorized credit card. All guests are required to present a valid major credit card and government issued photo identification even if guests are planning on paying in cash upon check-out. Checks and foreign currency not accepted. We do not accept personal cheque for room payment.
DEPOSITS AND GUARANTEES:
Deposit is required to make an individual room reservation. A major credit card is required at the time of booking to guarantee the room and secure the reservation period. All payment are non-refundable & will be forfeited if there is a cancellation, no show or of the booking amendment.
RATES:
All rates are quoted in MYR currency, excluding tax. Rates may increase without prior notice. Rates as advertised on the The One Tenggol Island Resort website or any other website or promotional material are subject to change at any time and may increase or decrease at the resort’s discretion. Rates are based on, Standard (1-3 occupancy), Deluxe (1-3 occupancy), Deluxe Seaview Room (2 occupancy) and are subject to availability.
RESERVATION AND PAYMENT FOR GUESTS BY PRIVATE THIRD PARTIES:
Generally, third party payment is not permitted. In the case of paying for a family member if you will not be physically present at the resort, we require prior completion and approval of a Credit Card Authorization form including a copy of your Identification and the front and back of your signed credit card. You will be responsible for any and all damages and loss. We reserve the right to refuse reservation at any time for any reason.
CREDIT CARD AUTHORIZATION FOR CORPORATE THIRD-PARTIES / PREPAID BOOKINGS:
Please contact The One Tenggol Island Resort reservations department at least 24 hours prior to guest’s arrival to request a Credit Card Authorization form. We are open 9:00 a.m. – 5:00 p.m. (Monday – Sunday) We must receive the information by email theonetenggolresort@gmail.com and process the approval for your reservations prior to the guest’s arrival.
RIGHT TO REFUSE SERVICE:
The One Tenggol Island Resort is privately owned and operated. We reserve the right to refuse service to anyone for any reason(s) that does not violate Federal or State laws. The One Tenggol Island Resort will refuse to admit or refuse service or accommodation in our resort or may remove a person, without refund, who refuses to abide by the reasonable standards and policies established by the Malaysian Government and the owners for the operation and management of the resort. The One Tenggol Island Resort will refuse service or evict a guest: for refusal or failure to pay for accommodations, is under the influence of alcohol, drugs, or any other intoxicating substance and acts in a disorderly fashion as to disturb the peace of other guests or is not in compliance with state liquor laws; acts in a disorderly fashion as to disturb the peace of other guests; is unable to properly supervise their children at all times, seeks to use the resort for an unlawful purpose; seeks to bring into the resort: an unlawfully possessed firearm; or something, including an explosive or hazardous or toxic substance, that is unlawful to possess and that may be dangerous to other persons; destroys, damages, defaces, or threatens harm to resort property or guests; causes or permits persons to exceed the maximum allowable occupancy of room, refuses to abide by the reasonable standards or policies established by The One Tenggol Island Resort for the operation and management of our resort.
CHILDREN:
Children aged 3 and under stay for free when sharing a room with one or more paying adult(s), using existing bedding. As the parents, guardians, or chaperones of children you are personally and legally responsible for and must supervise them at all times. For safety reasons, please do not leave children unattended in guest rooms or allow them to roam the resort property unsupervised.
ROOM KEYS:
Room keys are issued to the registered guest(s). No room keys will be issued to youth under 18 at any time. I.D. is required if you have lost your key and require a duplicate. Please return room keys to Front Desk upon Check-out.
FREE WiFi ACCESS:
Access to our free wifi is free for the first 5gb for our registered guest. The resort WiFi access code is subject to change without notice. WiFi signals are subject to change without notice depending on the room’s location, the status of our WiFi-equipment, and interference from other local wireless signals. The One Tenggol Island Resort assumes no liability for guest use.
TERMS & CONDITIONS:
The One Tenggol Island Resort makes its best efforts to ensure that all the information that appears on its website is accurate. However, no warranty, expressed or implied, is given that the information provided on this website is error free. The One Tenggol Island Resort does not accept liability for any errors and/or omissions, and reserves the right to change the information published at any time and without notice.
DAMAGE AND/OR THEFT OF RESORT PROPERTY:
You are liable for any damage howsoever caused (whether by the deliberate, negligent, or reckless act) to the room (s), resort’s premises or property caused by you or any person in your party whether or not staying at the resort during your stay. The One Tenggol Island Resort reserves the right to retain your credit card and/or debit card details as presented at registration and charge or debit the credit /debit card such amounts as it shall in its sole discretion deem necessary to compensate or make good the cost or expenses incurred or suffered by The One Tenggol Island Resort as a result of the aforesaid. Should this damage come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the resort property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc. We will make every effort to rectify any damage internally prior to contracting specialist to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.
DAMAGE DISCOVERED AFTER CHECK-OUT:
Guest Rooms found with waste strewn around, in complete disorder, and/or “trashed” will be subject to maintenance deep cleaning fee, administration fee and/or third party fees.
DAMAGE TO ROOM:
Damage to rooms, fixtures, furnishing and equipment including the removal of electronic equipment, towels, art work, etc. will be charge at 120% of full and new replacement value plus any shipping and handling charges. Any damage to resort property, whether accidental or willful, is the responsibility of the registered guest for each particular room. Any costs associated with repairs and/or replacement will be charged to the credit card of the registered guest. In extreme cases, criminal charges will be pursued.
DAMAGE TO MATTRESSES AND BEDDING:
Damage to mattresses and linen including; towels, mattress pads, sheets, bedspreads, blankets resulting from the use of body oils, make-up, shoe-polish, etc. will result in a charge for the special cleaning, repair or replacement of the damaged article.
CHANGES OR MODIFICATION TO THE RESORT POLICY/HOUSE RULES:
The One Tenggol Island Resort reserves the right to amend, modify, change, cancel, vary or add to these Resort Policies/House Rules or the arrangements and content featured on our Resort website at any time without prior notice. Please check our website regularly for updates to Resort Policy/House Rules. Any modification to these Resort Policy/House Rules that occurs before your departure is considered a part of your reservations agreement with us.